It happened over a weekend, so while we were able to do some steps, others had to wait until the following Monday. So no phone for the weekend. (Wish we were told this before we started.)

Anyway one of the steps was a bit tricky and we messed up – to be honest, it could have happened to anyone. So number wouldn’t port properly and could never be fixed. The upshot was that it would have been easier, cheaper and less time consuming to get a new Meteor number and still end up with the same result … but with a free Meteor handset!

I know the technology can be complicated but surely, at this stage, the mobile phone operators can come up with an easy way to switch.